Healing Beyond Boundaries Privacy Policy

Effective Date: 01/01/2025
Last Updated: 31/12/2024

Introduction
Healing Beyond Boundaries is committed to protecting the privacy and security of our clients personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our therapy services, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Information We Collect
We collect the following types of information:

• Personal Information: Name, address, phone number, email, date of birth, and emergency contact details.

• Health Information: Medical history, therapy session notes, treatment plans, mental health status, and other relevant health data.

• Billing and Payment Information: Insurance details, billing address, payment method, and transaction history.

• Technical Information: When you visit our website, we may collect data such as IP address, browser type, and usage statistics through cookies and analytics tools.

2. How We Use Your Information
We use the collected information for the following purposes:

• To provide therapy services and personalised treatment plans.

• To process payments and manage billing.

• To communicate with you regarding appointments, reminders, and treatment follow-ups.

• To comply with legal and regulatory requirements.

• To improve our services and enhance user experience.

3. Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your information in the following situations:

• With Your Consent: If you provide explicit written consent to share your information with third parties.

• Healthcare Providers: To coordinate your care with other healthcare professionals.

• Insurance Companies: For billing and claims processing.

• Legal Requirements: If required by law, such as in cases of safeguarding concerns, harm to self or others, or legal proceedings.

• Business Operations: With trusted service providers who assist in administrative and technological functions, bound by confidentiality agreements.

4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, or misuse. However, no system is completely secure, and we encourage you to take precautions when communicating sensitive information online.

5. Your Rights
Under UK GDPR and applicable privacy laws, you have the right to:

• Access and obtain a copy of your records.

• Request corrections to inaccurate or incomplete information.

• Restrict or object to certain uses of your data.

• Request confidential communication methods (e.g., only contacting you via email).

• Request erasure of your data under certain conditions.

• File a complaint with the Information Commissioner’s Office (ICO) if you believe your privacy rights have been violated.

To exercise your rights, please contact us using the information provided below.

6. Accessibility and Compliance
We strive to ensure that individuals with disabilities can access our privacy policy and services. If you need this policy in an alternative format or require additional assistance, please contact us.

7. Retention of Information
We retain personal and health information for as long as necessary to fulfill our obligations under applicable laws and regulations. When no longer required, we securely dispose of or anonymise data.

8. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated through our website or directly to you. Your continued use of our services after updates constitutes acceptance of the revised policy.

9. Contact Information
If you have questions or concerns about this Privacy Policy or your data privacy rights, please contact us:

Healing Beyond Boundaries
Redditch England
+44 7879643913
stephen@healingbeyondboundaries.co.uk
www.healingbeyondboundaries.co.uk